If you have a garage door at your home, eventually you will need to have it repaired. There are some general rules of thumb to follow in selecting which company will be a reliable vendor and at the same time, keep your costs down. Following are the tips to find out the right Las Vegas garage door repair company for your precious garage.
First, the obvious items: How long have they been established, are they licensed and insured, are they a drug-free workplace and do they perform criminal background checks on potential employees, what is their record with the local Better Business Bureau and state Consumer Protection Agency? These are things that you will want to check with anyone who comes into your home, and you will be able to gain a general idea from their website or elsewhere online. However, there is a definite benefit in dealing directly with the business owner.
Some Companies are going to be more cost effective for service work since they have lower overhead costs and may have deeper roots within the community they serve. They are often much more sensitive to the impact of unexpected bills that a homeowner may not be prepared to handle, but they may also have a more relaxed approach to getting to you quickly.
So, now for some of the details of a service call and how the pricing is done
Labor: Most companies will charge a minimum rate, such as one hour and then bill in fifteen or thirty-minute intervals beyond the first hour. This will likely include travel time to your home, as well as time performing the work. Others may charge a service fee plus the first thirty minutes as a minimum, but do not charge for travel time. If a follow-up call is required, always ask for the follow-up work to be completed as if it were all one service call; in other words, no travel time or service fee applied to the second trip.
Parts: Here, you will be able to save a substantial amount of money by asking some direct questions on the initial phone call. If you know what parts of the door may be broken, then you will be able to ask for the cost of the part to be replaced. Also, ask if there are different parts associated with replacing the primary part. For example, if you have a torsion spring that is broken, some companies will charge for the spring, two plugs or cones, a bracket, bearings, fasteners, and lubrication. A large corporation may charge upwards of $300.00 for such a part while a “Mom & Pop” may charge far less; possibly under $100.00.
Do they have a lubrication fee? You may not be able to avoid this charge with some companies if they don’t lube the door while they’re there if you decline it then they may not cover a warranty on the repair. This may be ten bucks per door while a “mom & pop” may not charge for it.
If your door is in bad shape, and there is a possibility that it may need to be replaced, you may ask that the cost of the service call be applied to the price of a new door.
A repair warranty will be 30 days. Always make two or three calls to different companies and pay with a credit card if you can; having an arbitrator of sorts will provide some leverage if you have a problem.